By requesting and accepting remote support services from ATech Service Group, you acknowledge and agree that remote access to your system or network may be required to diagnose and resolve technical issues.
While ATech Service Group takes reasonable measures to ensure secure remote connections, we cannot guarantee the complete security of data transmitted over the internet. By granting remote access, you authorize our technicians to access your system solely for the purpose of troubleshooting, configuration, maintenance, or repair.
ATech Service Group is not responsible for any pre‑existing issues, data loss, hardware failures, software conflicts, or security vulnerabilities discovered during or after the remote support session. Clients are responsible for maintaining current data backups prior to any service.
By proceeding with remote support, you agree to these terms.